From shipping inquiries to requests for refunds

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Questions This is one of the most common comments we see. Some will be practical questions regarding your products or services, while some might be personal or even provocative, going into company culture, personnel, values, and vision. Whether the person behind the comment is genuinely confused or just curious, it is important to acknowledge the question and get an answer as soon as possible.

Angry Customers Disgruntled customers are a regular C Level Contact List occurrence. They could be unhappy with a product, a service you offer, or just disappointed with your brand in general. In this case, it is important to reply as soon as possible and let the customer know that you are working to resolve the issue. Then, find the cause of the problem because, in many cases, angry customers are the result of repetitive issues.



Support inquiries Social media has become a legitimate customer support channel for most brands today. you can expect to handle a lot of these every day. Sometimes, it helps to have separate customer support channels. If not, you can simply take these issues up immediately. Just remember to be professional, polite, and helpful. Also, don’t be defensive but be quick to take responsibility and act fast. 4. Indirect/neutral comments Some comments are just users thinking out loud. In this case, you could choose to reply or not depending on the potential for further engagement.